General terms


Terms and Conditions

These terms and conditions (which may be modified from time to time) are applicable to all direct or indirect services (through distributors) available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website (mobile) and / or making a reservation, you agree to have read, understood and agree to the terms and conditions shown below (including the fragment regarding privacy).

These pages, their content, structure, infrastructure and online booking service that they provide through this website belong to and are managed and provided by Casa Azabache and are made available only for personal, non-commercial use, according to to the terms and conditions specified below.

0. Definitions

«Casa Azabache», «we», «us» or «our» refers to Casa azabache, constituted according to the legislation of Mexico and with headquarters in Francisco León, number 46, 29250, San Cristóbal de las Casas, Mexico .

«Platform» refers to the web page (mobile) where the Service is available, owned, controlled, managed, maintained and / or hosted by Casa Azabache.

«Service» refers to the online booking service (including the facilitation of payments) of various products and services that Providers make available on the Platform from time to time.

1. Scope of our service

Through our website, we provide an online platform through which we advertise our products and services to be reserved, and through which those who visit the Platform can make reservations (that is, the reservation service). By making a reservation through Casa Azabache, you establish a direct contractual relationship (legally binding) with us.

By providing our Service, the information we display is based on the information we provide. We are fully responsible for updating the rates, availability and other information that appear on our Platform.

Our Service is available only for personal and non-commercial use. Therefore, it is not allowed to resell, perform deep-links, use, copy, monitor (for example, spider, scrape), display, download or reproduce content, information, software, reservations, entries, products or the services available on our Platform for any activity or commercial or competitive purpose.

2. Prices, crossed out rates and guaranteed minimum price

All room prices are per room for the entire complete stay and all prices are shown with VAT / sales tax included and any other taxes (subject to changes of such taxes), unless otherwise indicated in our Platform or in the entry / confirmation e-mail. The prices of the tickets are per person or group and are subject to the validity indicated in the entry, if applicable. Rates and taxes (including tourism / municipal) can be charged by us in case of no-show or cancellation charges. We will charge the corresponding taxes in case of no-show or as a cancellation fee.

Sometimes, in our Platform there is a cheaper rate for a specific service, product or stay. However, these rates may be subject to restrictions and special conditions, for example, regarding cancellation and reimbursement. Check the data and conditions of the reservation, the service or corresponding product in a thorough way to know the conditions before making the reservation.

The exchange of coins only has informative value. It does not show an accurate or updated amount, since the exchange rates may vary.

Obvious errors (errata included) are not binding.

All special offers and promotions are marked as such.

3. Privacy and cookies

Casa Azabache respects your privacy.

4. Payment in advance, cancellation, no show (not presented) and to take into account

When making a reservation with Casa Azabache, you accept our cancellation and no show conditions (if you do not show up), as well as other additional terms and conditions (delivery) that may affect your reservation or your stay (including the section to be taken into account). and the corresponding conditions, including our services and / or products offered (check the terms and conditions of delivery) .The general conditions of cancellation and no show are available to you on our Platform during the booking process. some rates or special offers do not allow changes or cancellations.In case of no show (no show) or cancellations with charges, Casa Azabache can apply the tourist / municipal tax.Check the information of each room to see the conditions before making the reservation Keep in mind that a reservation that requires payment of a deposit or advance payment (full or partial) may be canceled (without a fee). prior notice) at the moment in which (the rest of) the amounts pending payment can not be collected in full on the relevant date, according to the payment conditions and the conditions of the reservation. The conditions of cancellation and payment in advance may vary according to the type of room. Read carefully the additional information in your booking confirmation to check additional conditions (for example, in relation to age requirements, deposit, additional / non-cancellation charges for group bookings, extra beds / breakfast not included, pets / cards accepted). Payment delays, erroneous bank details, credit or debit card details, invalid or insufficient credit or debit cards are your responsibility and you may not benefit from the refund or refund of the advance payment. if any of these cases occurs, unless we accept or allow it in our conditions of cancellation and payment (in advance).

If you wish to review, modify or cancel your reservation, contact us by e-mail or telephone and follow the instructions indicated. Please note that supplements may be applied for cancellation according to the conditions of cancellation, payment (in advance) and no show (if you do not show up) of the establishment or that you may not benefit from the refund of the amount paid (in advance). We recommend that you read these conditions carefully before making the reservation and that you remember to make the subsequent payments on time since they may be necessary for the reservation.

If you are arriving late or late on the day of check-in or if you arrive the next day, be sure to let us know (promptly and in due time), so we know when you will arrive and thus avoid canceling your reservation or room or charging you the fee for not showing up.

5. Correspondence and communication (additional)

When making a reservation, you agree to receive (i) an e-mail, which we can send you shortly before your arrival date, where you will find information about the destination and other information and offers. Check our privacy policy and cookies for more information about how we can get in touch with you.

In order to complete and secure your reservation properly, you need to use a correct e-mail address. We are not responsible for (nor have any obligation to verify) any error or misspelling in the e-mail address or any phone number (mobile) or credit card number that is inaccurate or inaccurate.

Any complaint or claim against Casa Azabache or regarding the Service provided must be made immediately, or at most, within 30 days after the expected date of consumption of the product or service (for example, the date of departure) . Any complaint or claim sent outside the 30 day period may be rejected and the claimant loses all rights to any type of compensation (for damage or cost).

Due to continuous updates and adjustments to rates and availability, we strongly recommend taking screenshots when making a reservation to support your argument (if necessary).

6. Disclaimer

Subject to the limitations indicated in these terms and conditions, and to the extent permitted by law, we are only liable for direct damages suffered, paid or contracted because of defects attributable to our obligations in reference to our services, up to a total amount of the total cost of your reservation, as indicated in the confirmation email (either by an event or by a series of events).

However, and to the extent permitted by law, neither we nor any of our employees, representatives, affiliated companies, distributors, affiliates or other persons involved in the process of creation, sponsorship and promotion of the website and its contents will be responsible for: (i) punitive, special, indirect or consequential losses or damages, production losses, profits, revenues, contracts, as well as loss or damage of clients or reputation and loss of claims; (ii) losses, damages or costs (direct, indirect, consequential or punitive) suffered, contracted or paid, arising or related to the use, unavailability or delay of our Platform; or (iii) any type of damage (personal), death, property damage or other damages, losses and expenses (direct or indirect, consequential or punitive) suffered, contracted or paid, or because of (legal) acts , errors, infractions, negligence (obvious), deliberate professional misconduct, omissions, breaches, misrepresentation, objective or extracontractual liability (in whole or in part), including any cancellation (partial), overbooking, strike, force majeure or other act that escapes to our control.

7. Intellectual property rights

Unless stated otherwise, the software necessary for our services or available or used by our Platform and the intellectual property rights (including copyrights) of the content and information, as well as the material of our Platform belong to Casa Azabache, your suppliers or distributors.

Casa Azabache reserves the exclusive ownership of all rights, title and interest in (all intellectual property rights of) (the appearance (including infrastructure) of) the Platform where the service is available (including customer comments and translated content), and you have no right to copy, collect, link to, publish, promote, sell, integrate, use, combine or use the content (including translations and customer comments) or our brand without permission written ours. To the extent that you want to use (completely or partially) our content (translated) (including comments) or own any intellectual property rights of the Platform or any content (translated) or customer comments, you hereby transfer and you give all the intellectual property rights to Casa Azabache. Any type of misuse or any type of action or behavior previously mentioned will constitute an infringement of our intellectual property rights (including copyright and database right).

8. Miscellaneous

To the extent permitted by law, these terms and conditions and the provision of our services will be governed by and construed in accordance with Mexican law, and any dispute arising from these general terms and conditions or by our services will be presented only the competent courts of Mexico.

The original English version of these terms and conditions has been translated into other languages. The translated version is a courtesy and non-official translation, therefore you can not extract translation rights. In case of dispute over the content or interpretation of the terms and conditions, as well as in the case of conflicts, contradictions or discrepancies between the English version and the other versions in other languages, the English version of these terms prevails and It is conclusive insofar as it is permitted by law. You can check the English version on our Platform (by selecting the language) or ask us in writing to send it to you.

If any provision of these terms and conditions is or becomes invalid or non-binding, you will still be bound by the other provisions mentioned. If this occurs, the invalid provision must be fulfilled to the maximum extent permitted by applicable law and, as far as possible, an effect similar to that of invalid or non-binding provisions will be accepted, according to the content and purpose of these terms and terms.